Account Manager / Customer Success Manager

AWERTI is a Ukrainian IT company that develops big data analytics products and services for the streaming, advertising, esports, and sports markets. Our main products, https://escharts.com and https://streamscharts.com, are among the largest known public sources of streaming and esports analytics worldwide.

A few facts:

• We provide data to teams, tournament operators, streaming agencies, influencers, brands, and game publishers worldwide.

• We possess the most detailed statistics about streaming you can find online.

• We have data on 50M channels and billion streams across the 25+ most popular live-streaming platforms, including Twitch and YouTube.

🚀 About the role

We’re looking for a Customer Success Manager who will help our clients get the most value from our products and build long-term relationships with them.

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🎯 We are looking for people who will:

• Will increase the loyalty of our customers

• Will advise clients and conduct onboarding

• Will represent the interests of clients in the company

• Help our customers get value from using our products

• Will prepare educational materials and develop internal and external knowledge bases

• Interact with sales managers

• Have 1–3 years of relevant work experience

🤝 You are suitable if you:

• Know and understand the principles of customer relations

• Clearly understand the tasks at hand

• You are able to listen and hear the needs of clients/partners

• You are active, sociable, and know in practice what time management is

• Confidently speak and write in English

➕ An additional plus can be:

• Successful experience in customer support

• Knowledge and understanding of streaming and esports markets

• a well-developed sense of empathy and research skills

• If you know and use AI products

• If you can speak other languages

• Lack of fear of doing new things

💼 What we offer:

• Flexible work format: remote, hybrid, or office (Kyiv)

• Working hours: 11:00 - 20:00 on weekdays

• A horizontal team structure with real ownership and minimal bureaucracy

• Twenty-one working days of vacation per year. We work with people for a long time, so rest is essential.

• Budget for self-development (courses, sports, health, etc.)

❗A cover letter is the obligatory option

Please answer a few questions below. All the details should be provided in English

• How would you approach building long-term relationships with our clients to ensure retention and growth? 

• Customer success requires balancing multiple accounts at different stages. How do you prioritize your efforts, and what metrics do you use to measure success?

• Are you ready to recommend relevant tools or processes to improve customer onboarding, engagement, or support — and what would be your top suggestions?

• Do you have any experience working with clients in specific industries or regions that could help us better serve our existing or target customer base?

🙌 Ready to join?

If this sounds like your kind of role — we’d love to hear from you.